The Flyintake blog
Run a shop customers trust.
Practical guides for repair shop owners and service advisors on intake, customer communication, reviews and day-to-day operations.
The auto repair vehicle intake checklist (free template)
What to capture at check-in, from VIN to four-corner photos, so every job starts right and disputes never start at all.
How to text customers repair updates (with templates)
Consent, timing and copy-and-paste SMS templates for every stage of the repair, from drop-off to pickup.
How to get more Google reviews for your auto repair shop
When to ask, what to say, and how to make it a one-tap experience for happy customers.
How to document pre-existing vehicle damage (and protect your shop)
A photo protocol that settles the "that scratch wasn't there" conversation before it starts.
Digital vehicle inspection vs. paper: what changes at the counter
An honest look at going digital at intake: time, trust and what customers actually notice.
Service advisor scripts that build trust at drop-off
What great advisors say in the first two minutes, and why it raises approval rates later.