Customer repair-status page Next
A private, mobile-friendly link for each repair with the current status, a progress timeline and the photos and videos you choose to share.
Features
Everything you need at check-in, and nothing you don't.
Flyintake is built around the moments that make or break a repair: the walk-around, the write-up, and every conversation with the customer after that.
Vehicle check-in
Scan the VIN and skip the typing
Scan the VIN barcode on the door jamb or registration with your phone's camera. Flyintake decodes it with the NHTSA public VIN service and fills in the year, make and model.
- Works on any modern phone. Uses built-in barcode detection, with a fallback for browsers that don't support it.
- Manual entry is always available for worn or missing barcodes.
- Capture the basics: odometer, owner name and phone, repair status and shop notes, all in one form.
Condition photos
Four corners, every car, every time
Tap a corner of the car diagram to open a full-screen rear camera, take the shot, and it's saved to that corner. Every vehicle gets the same consistent set of photos.
- Front-left, front-right, rear-left, rear-right. No angles skipped.
- Retakes never erase evidence. A new photo keeps the earlier upload.
- Pre-existing damage is on record before the car goes into the bay.
AI work orders
Describe the problem out loud and get a work order
Tap Record audio and talk through the customer's concern or your diagnosis. Flyintake creates a transcript and a structured work-order draft that your team can edit before anything is authorised.
- Audio is saved first, so a failed transcription never loses the recording.
- Upload or record: MP3, M4A, WAV, WEBM or OGG, including iPhone recordings.
- Drafts stack up. New notes are added to the existing work order instead of replacing it.
Documents and storage
Every bill and receipt filed with the car it belongs to
Attach parts invoices, receipts, estimates and documents to the vehicle while the work is under way. Everything syncs to the shop owner's Google Drive.
- Organised automatically into
FLYINTAKE_VEHICLES / Make Model + Owner + VIN. - Your data stays yours. Flyintake can only access the files it creates in your Drive.
- Every field autosaves as you type, and conflict protection stops two techs from overwriting each other's changes.
Customer check-in screen
Customers type their own contact details
Choose Capture contact details and hand over the phone or tablet. A distraction-free, full-screen view lets the customer enter their name, phone, email and texting consent.
- Large, easy keys: a big phone keypad and a tablet-style keyboard.
- Email shortcuts for Gmail, Yahoo, Outlook, iCloud and more.
- Phone numbers format themselves, and consent is recorded before any text is sent.
Texting and reviews
Repair updates by text and a review request when the job's done
Send repair updates from the intake screen using your shop's own SMS number. When the repair is marked Completed, send your Google review link through a branded short link, or let Flyintake send it automatically.
- Shop-specific history of every message sent.
- Built-in compliance: shop name and "Reply STOP to opt out" on every message.
- No duplicate requests. Each repair gets at most one review request.
Teams and locations
Built for teams and for multiple locations
Invite your service advisors and techs by Google email. Owners, admins and staff each get the right level of access, and each shop's records stay separate from the others.
- Sign in with Google. No new passwords for your team to remember.
- Role-based access: staff work on intakes, admins manage the team, and owners control the settings.
- Multi-shop ready. People can belong to several locations and switch between them in one click.
Coming soon
On the roadmap
Automatic status texts and email Planned
Template-driven notices for intake confirmation, approval requests and ready-for-pickup, with delivery history.
Repair videos Planned
Record a short video explaining the repair and publish it to the customer's status page with a caption.
Live transcription Planned
See words appear as you speak, with a shop-specific vocabulary for parts, codes and makes.
Ready to modernise your service drive?
Join the early-access group and help shape what Flyintake builds next.